When you first call our office, a member of our claims team will take your statement to determine the nature and needs of your claim. We then schedule your first on-site visit at your residence. Following that on-site visit, if an appointment with one of our doctors is the next step, we have that scheduled within 24 hours. Our doctors are available to come to your home or you are welcome to come to our office for that exam.
In the meantime, our claims crew is sending your claim to DOL for review. Claims on average can take three to six weeks to be approved, but we don't believe in suspending treatment while we wait for that review.